YF Life Expands Scope of Support, Offering Special Financial Aid to Affected Customers
December 4, 2025
YF Life Insurance International Ltd. (YF Life) expresses its deepest condolences and sympathy to all customers and families affected by the recent Tai Po fire disaster. Following the Group's earlier pledge of HK$10,000,000 for critical relief efforts including medical treatment, emergency resettlement, and temporary living assistance for the affected residents, YF Life has now fully mobilized our internal resources with the goal of providing more comprehensive and immediate assistance to our affected customers, helping them navigate this difficult period.
I. Special Customer Support Scope
Our support covers all eligible YF Life Hong Kong customers affected by this incident, including:
- In-force individual policyholders and insured persons
- Mandatory Provident Fund (MPF) Scheme members
II. Special Compassionate Financial Support1
We believe that in times of crisis, emergency financial support must be comprehensive enough to address the potential long-term impacts faced by affected customers:
- HK$100,000 in support2 for each deceased individual
- HK$100,000 in support2 for each individual suffering Total Disability
- Daily support of HK$1,000 for each hospitalized injured individual, up to a maximum of 30 days.
III. Special Emergency Support Services
To ensure our customers’ coverage remains uninterrupted, YF Life is implementing a series of flexible measures to accelerate the claims process and provide flexible arrangements.
1. Expedited Claims Services
a. Priority Claims Handling: All claims related to this incident will receive prioritized processing, with flexible arrangements for handling lost documents and potential waivers.
b. Life, Hospitalization, and Accident Claims: Claims will be initiated with only basic information or simple documents (formal Death Certificates may be waived). Other claims required documents can be submitted later.
2. Flexible Policy and Premium Arrangements
a. Simplified Policy Reinstatement: We will waive the requirement for health certification and exempt interest on overdue premiums to help customers restore their coverage quickly
3. Extended Grace Period
a. The standard policy grace period for affected customers will be extended from 31 days to 180 days, ensuring continuous coverage remains secure despite short-term financial pressures.
4. Dedicated Support Team
a. Dedicated Support Hotline: A special customer service hotline has been established at 2533 5592 to provide immediate consultation services.
In the face of this challenging time, YF Life extends its deepest compassion. We are committed to supporting all affected customers through tangible actions, standing alongside them to move beyond the shadow of this disaster and return to a stable life.
1. Compassionate financial support is subject to the discretion of YF Life Insurance International Ltd.
2. The aggregate limit for death and Total Disability support is capped at HK$100,000 per each individual.
