From 26 June 2024 (“Effective Date”), administrative services of the Scheme have been performed by the eMPF Platform instead of the Trustee. Employers and Members can manage their MPF accounts and submit MPF administration instructions on the eMPF Platform electronically. In order to have access to electronic channels of the eMPF Platform from the Effective Date, Employers and Members should complete registration with the eMPF Platform through the eMPF Web Portal or the eMPF Mobile App. Services that will be performed by the eMPF Platform from the Effective Date include but are not limited to the following:
a. processing registration of eMPF Platform for participating employers and scheme members;
b. processing enrolment in registered schemes for participating employers and scheme members;
c. processing MPF contributions and default contributions;
d. processing scheme members' investment instructions (including investment instructions on new contributions and switching instructions);
e. processing transfers of benefits within the registered scheme or between registered schemes or from occupational retirement schemes to registered schemes;
f. processing claims and withdrawal of MPF benefits;
g. processing the offset and refund of severance payments and long service payments to participating employers and/or scheme members/claimants;
h. processing of changes of participating employer and scheme member particulars;
i. giving of notices and documents to participating employers and scheme members;
j. handling of enquiry and complaint;and
k. following up with participating employers and scheme members on any unclear scheme administration instructions.
From the Effective Date, Employers and Members should no longer submit the above MPF instructions to Trustee.
Employers and Members shall take note of the following
| Actions | Quick Access |
|---|---|
|
Registration with eMPF Platform
(APPLICABLE TO ALL EMPLOYERS AND MEMBERS)
|
Scan the QR Code for eMPF Platform registration
eMPF Web Portal
eMPF Mobile App
eMPF Web Portal:
eMPF.org.hk/reg/type/en
|
|
Submission of administration instructions and MPF account enquiries
(APPLICABLE TO ALL EMPLOYERS AND MEMBERS)
|
Scan the QR Code for accessing eMPF User Guide on eMPF website
eMPF User Guide
eMPF website:
www.eMPF.org.hk
|
|
Submission of contribution data and payment instructions
(APPLICABLE TO EMPLOYERS, SELF-EMPLOYED PERSONS, TVC MEMBERS & MEMBERS WHO MAKE SPECIAL VOLUNTARY CONTRIBUTION ONLY)
|
Scan the QR Code for eMPF Web Portal and eMPF Mobile App login page
eMPF Web Portal
eMPF Mobile App
eMPF website:
www.eMPF.org.hk
|
| Actions |
Registration with eMPF Platform
(APPLICABLE TO ALL EMPLOYERS AND MEMBERS)
|
| Quick Access |
Scan the QR Code for eMPF Platform registration
eMPF Web Portal
eMPF Mobile App
eMPF Web Portal:
eMPF.org.hk/reg/type/en
|
| Actions |
Submission of administration instructions and MPF account enquiries
(APPLICABLE TO ALL EMPLOYERS AND MEMBERS)
|
| Quick Access |
Scan the QR Code for accessing eMPF User Guide on eMPF website
eMPF User Guide
eMPF website:
www.eMPF.org.hk
|
| Actions |
Submission of contribution data and payment instructions
(APPLICABLE TO EMPLOYERS, SELF-EMPLOYED PERSONS, TVC MEMBERS & MEMBERS WHO MAKE SPECIAL VOLUNTARY CONTRIBUTION ONLY)
|
| Quick Access |
Scan the QR Code for eMPF Web Portal and eMPF Mobile App login page
eMPF Web Portal
eMPF Mobile App
eMPF website:
www.eMPF.org.hk
|
eMPF Outreaching Service (for employers only)
eMPF Outreaching Service appointment
eMPF offer outreaching service to assist employers in registration and activation of eMPF and introduction of the major functionalities of eMPF Employer Portal.
If you would like to view/make eMPF Outreaching Service appointment, please access this link.
If you have any questions or require assistance, please call the eMPF Customer Service Hotline 183 2622.
