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Critical Illness & Disability
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Death
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Group Out-Patient Benefits
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Group Hospitalization & Surgical Benefits
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Group Dental Benefits
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Group Life Benefits
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- Critical Illness Benefit
- Waiver of Premium/Payor’s Benefit
- Accidental Dismemberment Benefit
- Disability Income Protector Benefit
- Female Illness Benefit
- Juvenile Benefit
- Terminal Illness Benefit
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- Comprehensive Accidental Benefit/Comprehensive Accidental Benefit (I)
- Comprehensive Accidental Benefit Plus/Comprehensive Accident Benefit Plus (I)
- Integrated Accident Benefit
- Smart Kids Accident Protector/Smart Kids Accident Protector (I)
- Refundable Accident Protector/Benefit
- 360 Global Accident Protector
- 100% Reward For You Accident Protector
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- Hospital Benefit/TaxVantage Plus Medical Plan/TaxVantage Medical Plan
- Hospital Income Benefit
- Extra Cancer Benefit
- Extra Cancer Care
- Prestige MediCare/Supreme MediCare
- VIP Worldwide MediCare / VIP Global MediCare
- TaxVantage Prestige Medical Plan
- Refundable Surgical Protector/Refundable Hospital Cash Plan
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Second Claim Cash Benefit
Cash benefits will be provided to the Client who undergoes the Confinement, Outpatient Surgery, or Outpatient Prescribed Diagnostic Imaging after being reimbursed by other insurance companies.*
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Outpatient Surgery Cash Benefit
Cash benefits will be provided to the Client who undergoes the Designated Outpatient Surgery.
- Sign and complete claim form
- Sign and complete the details on Part I
- Sign and complete Claim Form Part II by the attending doctor
- Supplement of Critical Illness Claim Form Part II
- Sign and complete the details on Part I
- Sign and complete Claim Form Part II by the attending doctor
- Sign and complete Claim Form Part I
- Sign and complete Claim Form Part II by the attending doctor
- Original Death Certificate
- Original Policy
- Valid copy of identification document of the Insured and Beneficiary/claimant
- Proof of relationship between the Insured and Beneficiary/claimant
- Recent 3 months’ residential address proof of beneficiary / claimant (Applicable to policy issued in Macau)
- Additional Documents (if applicable)
- Death Inquest Report
- Autopsy Report
- Police Report/Statement
- Newspaper Clippings
- Cremation Certificate or Death Certificate issued from the Hospital
- Letter of Administration/Probate on the deceased’s estate (with our Company name and the relevant policy)
- Valid copy of identification document of Policy Owner and Insured*
- Histopathology report, imaging reports and relevant written examination reports
- Supplement of Critical Illness Claim Form Part II:
- Valid copy of identification document of Policy Owner and *Insured
- Original Hospital/Clinical receipts
- Sick Leave Certificate issued by Doctor
- Relevant written examination reports
- Medical services referral letters
- Police Report/Statement (if applicable)
- Settlement Statement from other insurance company (if applicable)
- Valid copy of identification document of Policy Owner and *Insured
- Original Hospital/Clinical receipts
- Hospital Discharge Summary/referral letters
- Settlement Statement from other insurance company (if applicable)
- Relevant written examination reports
- Breakdown details of the charges from hospital
- Original receipts issued by Government Hospitals, prescriptions issued by Cancer Specialists and/or other relevant proof.#
- Medical proof to support the condition matches the equivalent definition of the designated critical illnesses, Cancer Treatment Benefit, Renal Dialysis Benefit or Hospice Care.#
- By Mail or By Person to our Company at Suite 1211, 12/F, Tower 6, The Gateway, 9 Canton Road, Tsimshatsui, Hong Kong
- In general, upon receiving the claims application, we will provide a status update and list of outstanding documents (if applicable) to your consultant within 5 to 7 working days^
- Submission Timeline:
- within 90 days from the first diagnosis of claimed Critical Illness
- within 6 months after the commencement date of Total and Permanent Disability
- Within 1 year after the commencement of Total Disability and not later than 1 year after the anniversary on or following the Insured’s 65th birthday for Waiver of Premium / Payor’s Benefit
- within 3 months from the first diagnosis of Juvenile Illness
- By Mail or By Person to our Company at Suite 1211, 12/F, Tower 6, The Gateway, 9 Canton Road, Tsimshatsui, Hong Kong
- In general, upon receiving the claims application, we will provide a status update and list of outstanding documents (if applicable) to your consultant within 5 to 7 working days^
- Submission Timeline: Within 90 days from the date of the accident or injury
- By Mail or By Person to our Company at Suite 1211, 12/F, Tower 6, The Gateway, 9 Canton Road, Tsimshatsui, Hong Kong
- In general, upon receiving the claims application, we will provide a status update and list of outstanding documents (if applicable) to your consultant within 5 working days^
- Submission Timeline: Within 90 days from the date of the suffering was first treated
- By Mail or By Person to our Company at Suite 1211, 12/F, Tower 6, The Gateway, 9 Canton Road, Tsimshatsui, Hong Kong
- In general, upon receiving the claims application, we will provide a status update and list of outstanding documents (if applicable) to your consultant within 5 working days^
^Working days do not include weekends and public holidays in Hong Kong.
*Insured over age 18
*Working days do not include weekends and public holidays in Hong Kong.
*Insured over age 18
#For Extra Cancer Benefit / Extra Cancer Care / Prestige MediCare / Supreme MediCare / VIP Worldwide MediCare / VIP Global MediCare )
^Working days do not include weekends and public holidays in Hong Kong.
*Insured over age 18
^Working days do not include weekends and public holidays in Hong Kong.
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- Part I to be completed and signed by Patient/Employee
- Part II to be completed and signed by the Surgeon / Attending Doctor
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Please submit claims within 90 days from the date of treatment with the following documents:
Original official receipts for each treatment showing the following information:
- Name of patient
- Date of treatment
- Treatment type
- Charges breakdown
- Attending dentist’s signature with stamp
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Please submit claims within 90 days after discharge from hospital with the following documents:
- Original hospital official receipts and statement of account / invoice
- A copy of all investigation / laboratory reports issued during the hospital stay
- For Government ward hospitalization in Hong Kong, copy of Discharge Summary with diagnosis can be submitted in lieu of Claim Form Part II.
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Please submit claims within 90 days from the date of consultation with the following documents:
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Original official receipt for each consultation showing the following information:
- Name of patient
- Date of consultation
- Diagnosis
- Charges breakdown
- Attending doctor’s signature with stamp
- Attending doctor’s referral letter (applicable in case of specialist consultation, X-ray and laboratory tests, physiotherapy, chiropractic treatment and prescribed medicine reimbursement)
- For Chinese Medicine’s Treatment, original official receipt and prescription sheet issued by the Chinese Medicine Practitioner are required.
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Please notify us in writing through the Policy Owner (Employer of the insured) within 30 days from date of loss.
Claims Q-Mark Certification of Employee Benefits Claims Services
"YF Life Employee Benefits Claims Services” is certified under the Hong Kong Q-Mark Service Scheme. -
3. Submit Document
- By Mail to:
Employee Benefits – Claims Section
YF Life Insurance International Ltd.
27/F, YF Life Tower, 33 Lockhart Road
Wanchai, Hong Kong - By Mail to:
Employee Benefits – Claims Section
YF Life Insurance International Ltd.
Avenida Doutor Mario Soares No.320,
Finance and IT Centre of Macau, 8 Andar A, Macau
Claims Q-Mark Certification of Employee Benefits Claims Services
"YF Life Employee Benefits Claims Services” is certified under the Hong Kong Q-Mark Service Scheme. - By Mail to:
-
3. Submit Document
- By Mail to:
Employee Benefits – Claims Section
YF Life Insurance International Ltd.
27/F, YF Life Tower, 33 Lockhart Road
Wanchai, Hong Kong - By Mail to:
Employee Benefits – Claims Section
YF Life Insurance International Ltd.
Avenida Doutor Mario Soares No.320,
Finance and IT Centre of Macau, 8 Andar A, Macau
Claims Q-Mark Certification of Employee Benefits Claims Services
"YF Life Employee Benefits Claims Services” is certified under the Hong Kong Q-Mark Service Scheme. - By Mail to:
-
3. Submit Document
- By Mail to:
Employee Benefits – Claims Section
YF Life Insurance International Ltd.
27/F, YF Life Tower, 33 Lockhart Road
Wanchai, Hong Kong - By Mail to:
Employee Benefits – Claims Section
YF Life Insurance International Ltd.
Avenida Doutor Mario Soares No.320,
Finance and IT Centre of Macau, 8 Andar A, Macau
Claims Q-Mark Certification of Employee Benefits Claims Services
"YF Life Employee Benefits Claims Services” is certified under the Hong Kong Q-Mark Service Scheme. - By Mail to:
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Hospital List (HK/Macau)
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Hospital List (Mainland China)
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YF Life Claims Report 2024 (Traditional Chinese version)
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YF Life Claims Report 2024 (Traditional Chinese version)
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YF Life Claims Report 2024 (Traditional Chinese version)
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YF Life Claims Report 2024 (Traditional Chinese version)
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