e-Communication Service Terms & Conditions

By registering for the e-Communication service, I understand and agree that: 

• No hard copies of the documents stated in the following list will be issued until YF Life Insurance International Ltd. (“the Company”) has received a request to cancel the e-Communication service from Policy Owner. Policy owner should check email regularly and activate notifications for YFLink in order to receive e-documents.
• Whenever a document is uploaded onto the YFLink Document Library, it is deemed to be successfully delivered.
• If notification delivery fails due to an invalid email address, the Company will not be held responsible for any loss incurred nor will it reprint a hard copy. Policy Owner should inform the Company as soon as possible in the event of any change of email address and/or mobile phone number.
• The Company reserves the right to update the following list without prior notice.
• When opting to cancel the e-Communication service, a policy owner should submit a written request through their consultant or contact our Customer Service Officer.

e-documents list

• Autopay Rejection Notice
• Annual Statement
• Annual Statement-Illustration Document
• Hospital Benefit Adjustment Notice
• Notice of Rejected Direct Debit Authorization
• Non-Payment of Premium Confirmation (Skip Payment)
• Official Receipt
• Premium Notice
• Premium Due Notice / Notice of Failure of Direct Debit Authorization
• Quarterly Statement
• Renewal Notice
• Annuity Payout Annual Statement
• Annuity Payout Confirmation Letter
• Deposit "Reserved Renewal Premium" Notice
• e-Policy Card Letter
• Policy / Coverage Expiry Letter
• Premium Expiry Notification
• Proof of Premium Payment (Not applicable for Macau)
• Value-added Services Endorsement
• Cancellation of Cooling Off / Surrender Notice
• Cancellation of Policy Notice
• Changes Confirmation Letter
• Claim Acknowledge Receipt Letter
• Claim Close Letter (No Claim Bonus)
• Claim Settlement Letter
• Confirmation for Annuity Option
• Confirmation for Bonus Redemption
• Confirmation for Cash Withdrawal
• Confirmation for Change of Investment Choice Allocation
• Confirmation for Delete Counter Inflation Option / Policy Enhancement Option
• Confirmation for Deposit of Unscheduled Premium
• Confirmation for Policy Loan / Dividend Withdrawal
• Confirmation for Reinstatement without insurability
• Confirmation for Switching of Investment Choice
• Confirmation for Switching of Investment Choice (Redemption Limitation)
• Cooling Off Confirmation Letter
• Endorsement
• Exclusion Endorsement
• FATCA/ CRS follow-up letter
• Investment Choice Change Notice
• Notification of Periodic Withdrawal
• Periodic Withdrawal Reject Letter
• Policy Maturity Letter
• Policy Service Request - Illustration Document
• Surrender Confirmation Letter
• Table of Guaranteed Value of The Basic Plan
• Annual Update of Information of Individual / Entity Notification
• Confirmation for Cease of Automatic Extended Coverage Option
• Table of End of Extended Coverage Period Reminder Notice
• Investment Choice Change – Confirmation for Change of Investment Choice Allocation
• Investment Choice Change – Confirmation for Switching of Investment Choice
• Payment of Dividend
• Payment of Dividend Reject Notice
• Premium Discount Endorsement
• Premium Due Notice
• Premium Refund Notice
• Annuity Payment Reject Notice
• Deposit of Unscheduled Premium – Back-Dating Arrangement Confirmation Letter
• Deposit of Unscheduled Premium – Back-Dating Arrangement Follow-up Letter
• Deposit of Unscheduled Premium Confirmation Letter
• Deposit of Unscheduled Premium Follow-up Letter
• MSH Service Membership Letter
• Periodic Withdrawal Confirmation Letter
• Policy Split / Currency Exchange Option Confirmation Letter
• Selection of Annuity Payout Option Letter
• Special Waiver of Extra Premium Notification
• Withdrawal from Cooling Off / Surrender Confirmation Letter

(Last update date: 7/7/2025)