To protect customer interests and ensure quality service from intermediaries, we highly recommend that customers observe the following:

Reminders

DOs

• Understand your needs before buying an insurance policy and choose a suitable insurance plan based on your needs.
• Fill in the policy application form with true and complete information.
• Sign only after a form has been duly completed. Acknowledge any alteration by putting your initial next to the amendment.
• Read the policy contents and provisions carefully, including the covered and excluded items, and please immediately contact your intermediary or our hotline in case of any doubt.
• A policy document is regarded as a formal legally binding document. Keep the physical policy document, if any, in a safe place that you will remember.
• To ensure that YF Life can fully support you on your policy issues, please provide us with your updated personal particulars, such as residential address, correspondence address, occupation, phone number, nationality, place of permanent residence, tax residence or tax payer identification number, etc. The “Request for Change of Personal Data” may be downloaded via this link.

DON'Ts

• Do not sign any blank or incomplete forms.
• Do not disclose your Customer Number (CN) and Personal Identification Number (PIN) to any third party.
• Do not terminate your insurance policy simply due to the resignation of your agent to avoid unnecessary loss.