YF Life Honored at 2025 Hong Kong Customer Contact Association Awards

Reflecting Unwavering Commitment to Customers-Centric Service

November 12, 2025

YF Life Insurance International Ltd. (YF Life) continues its successful streak in authoritative industry evaluations, earning outstanding recognition for its customer-centric, caring and professional services. The company has proudly been awarded the “Mystery Customer Assessment Award (Finance and Insurance / Brick-and-mortar) Customer Services Center - Gold ” at the 2025 Hong Kong Customer Contact Association (HKCCA) Awards. This prestigious accolade reaffirms the company’s exceptional performance and relentless efforts in achieving service excellence.

YF Life has consistently placed customer needs and experiences at the forefront of its operations. The customer service team excels not only through professional product knowledge but also by listening attentively to clients’ unique needs. They are dedicated to providing personalized service solutions, ensuring they truly anticipate customer expectations and deliver high-quality support.

Mr. Redmund Chiu, Chief Operations Officer at YF Life, said: “Customer service is the vital cornerstone for building long-lasting, mutual trust with our customers. We firmly believe that the definition of excellent service is not just about solving problems; it is about providing appropriate support during important moments in their lives, walking alongside them every step of the way. This award serves as a powerful and full affirmation of the efforts and dedication of our customer service team. Looking ahead, YF Life is committed to continuous improvement, constantly investing resources to optimize our service processes. Our goal is to create a superior, seamless customer service experience, ensuring that customers enjoy professional, efficient, and genuinely caring service at every.”